Shipping policy
At NobleVista, we want ordering beautiful glassware online to be simple and convenient. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and procedures for delivery-related issues.
1. Free Worldwide Shipping
We offer FREE standard shipping worldwide on qualifying orders placed through NobleVista.site.
There is no minimum purchase requirement for our standard free shipping unless otherwise clearly stated at checkout.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This is an estimated timeframe rather than a guaranteed delivery date.
Actual delivery times may vary due to the destination, carrier network, customs processing, holidays, severe weather, local delivery conditions, or other circumstances beyond our reasonable control.
3. Order Processing
Orders may require processing before shipment.
Once your order has been prepared and transferred to the applicable shipping carrier, tracking information may become available where supported by the shipping method.
Please ensure that your delivery information is complete and accurate when placing your order.
4. International Shipping
We ship to destinations worldwide, subject to carrier availability, legal restrictions, and service limitations.
International shipments may be subject to customs procedures or import requirements imposed by the destination country.
Where duties, taxes, or other import charges apply and are not collected during checkout, responsibility for those charges will be determined by applicable law and the terms disclosed during purchase.
5. Tracking Your Order
Where tracking is available, customers may receive tracking information after the order has shipped.
Please allow time for the carrier's tracking system to update after shipment information is generated.
6. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information.
If you notice an error in your address, contact support@NobleVista.site as soon as possible.
We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
7. Delayed Orders
Occasional shipping delays may occur.
If your order has exceeded the expected delivery timeframe, please contact our customer support team with your order number so we can review the available shipment information.
Carrier delays, customs procedures, severe weather, peak-season congestion, and other external circumstances can affect delivery times.
8. Damaged Glassware
Because glassware is fragile, please inspect your package after delivery.
If your item arrives broken, cracked, or materially damaged, contact us promptly at support@NobleVista.site.
Please include your order number and clear photographs of the affected product and packaging where possible. This information helps us evaluate the issue and provide an appropriate solution.
9. Missing or Incorrect Items
If your package arrives with an item missing or you receive a different product from the one ordered, contact our customer support team.
We will review the order and work to provide an appropriate resolution.
10. Lost Packages
If tracking information indicates an unusual delay or possible loss, contact us so we can review the shipment.
We may need to coordinate with the relevant carrier before confirming the appropriate resolution.
11. Multiple Packages
In some circumstances, products from the same order may arrive separately.
If this occurs, you may receive separate shipment or tracking information where available.
12. Contact Us
For shipping questions:
Email: support@NobleVista.site
Phone: (705) 971-2616
NobleVista
267 Dawlish Ave
North York, ON M4N 1J4
Canada