Refund policy
At NobleVista, customer satisfaction is important to us. We want you to feel confident when purchasing glassware from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect products, and order-related concerns.
By purchasing from NobleVista.site, you acknowledge and agree to the terms described below.
1. 30-Day Return Policy
We offer eligible customers a 30-day return period.
You may request a return within 30 days from the date your order is delivered. Return requests submitted after the applicable 30-day period may not be accepted unless otherwise required by applicable consumer law.
Eligible returns under this policy are free of charge.
2. Return Eligibility
To qualify for a return, the product should generally:
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Be returned within the 30-day return period;
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Be in substantially the same condition in which it was received;
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Be unused or show no unreasonable signs of use;
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Include original components and accessories supplied with the product, where applicable; and
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Be accompanied by proof of purchase or sufficient order information.
Because glassware is fragile, customers should take reasonable care when repacking items for return.
We reserve the right to review returned products before approving a refund, subject to applicable law.
3. Starting a Return
Before sending any item back, please contact:
Please provide your order number, the item you wish to return, the reason for the return, and any relevant photographs if the product arrived damaged, defective, or incorrect.
If your return is accepted, our customer support team will provide applicable return instructions.
Products sent back without first requesting a return may not be processed correctly.
4. Free Returns
NobleVista provides free returns for eligible returns made within the 30-day return period.
Customers should follow the return instructions provided by our support team. We are not responsible for return shipments sent using unauthorized methods or to addresses other than the return destination provided by us.
5. Damaged or Defective Glassware
Although we take care to ensure orders are appropriately prepared for shipment, glass products can occasionally be damaged during transportation.
Please inspect your order promptly after delivery.
If your item arrives broken, cracked, defective, or otherwise materially damaged, contact us as soon as reasonably possible at support@NobleVista.site.
To help us assess the issue, we may request:
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Your order number;
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Photographs of the damaged item;
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Photographs of the packaging;
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A description of the issue; and
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Any other information reasonably necessary to verify the claim.
After reviewing the information, we may offer an appropriate resolution, such as a replacement or refund, depending on the circumstances and applicable law.
For safety reasons, please handle broken glass carefully.
6. Incorrect Items
If you receive an item different from what you ordered, please contact us promptly.
We will review the order and work with you to provide an appropriate solution. You will not be charged return shipping costs for an eligible return resulting from our error.
7. Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund has been issued by NobleVista, your bank, card provider, or payment service may require additional processing time before the funds appear in your account. These processing times are controlled by the relevant financial institution and are outside our direct control.
8. Original Shipping Charges
NobleVista currently provides free standard worldwide shipping. As no standard shipping charge is collected for qualifying orders, there is generally no standard shipping fee to refund.
If optional premium or expedited services are offered in the future, any refund treatment for those services will be disclosed at checkout or handled as required by applicable law.
9. Exchanges
If you would like a different item, please contact our customer support team. Depending on availability and the circumstances, we may provide exchange instructions or ask you to complete a return and place a new order.
10. Non-Returnable Items
Certain items may be excluded from return where permitted by applicable law, including products that have been materially damaged through misuse after delivery or products specifically identified as final sale before purchase.
Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
11. Order Cancellation
If you need to cancel an order, contact us as soon as possible at support@NobleVista.site.
We cannot guarantee cancellation once an order has entered processing or has been shipped. If cancellation is no longer possible, you may request an eligible return after receiving the order.
12. Consumer Rights
This policy is intended to complement, not replace, any mandatory rights or remedies available to consumers under applicable law.
Where applicable consumer protection legislation provides rights greater than those stated in this policy, those statutory rights will apply.
13. Contact Us
For questions concerning returns or refunds, please contact:
NobleVista
267 Dawlish Ave
North York, ON M4N 1J4
Canada
Email: support@NobleVista.site
Phone: (705) 971-2616